Return grounds
A return or claim is considered only when the delivered part is defective, damaged on receipt, or materially different from the approved quote. Change of mind, wrong client-provided data, or choosing the wrong option after quote approval is not a return ground, unless mandatory law requires otherwise.
Check on receipt
The client must inspect the package and part at handover or pickup. Visible damage must be recorded immediately with photos/video and noted with the courier, pickup point or manager before installation.
Do not install damaged parts
A damaged or suspect part must not be installed, painted, programmed, modified or used before the claim is reviewed. Installation or modification can make supplier return impossible.
Timing and evidence
The client should report damage, defect or mismatch as soon as possible after receipt and provide photos, packaging, labels, part number and a short description. Supplier return windows may be limited.
Supplier decision
If a supplier/manufacturer accepts a claim, the remedy can be repair, replacement, partial refund or refund according to supplier policy and applicable mandatory law.